Supervision
Real-time tracking of chats and calls, with alerts when a conversation gets complicated.
We understand your business.
We turn technology into results.
We design, build and scale solutions that improve customer experience, make operations more efficient, cut costs and open new revenue opportunities — with a focus on financial viability and business results.
WhatsApp Business Calling API
WhatsApp calls answered by AI
No phone system and no per-minute fees: the call goes straight to Terry, our AI assistant, who answers from the very first second. Turn on the sound to hear him.
0:00 / 0:45
Try it yourself: call Terry on WhatsApp or from your browser
- 1Open Terry’s WhatsApp: +51 986 365 987
- 2Tap the call 📞 icon at the top right of the chat
- 3Talk to Terry: he answers by voice
Chatbot · MDP Solutions
WhatsApp Business API · online
Catalog
Interactive demo
Try it yourself: place an order without leaving WhatsApp
Tap View catalog, add services and confirm. It’s the same flow we build for our clients.
What happens behind the scenes
Next: tap “View catalog” in the chat
Try it on your own WhatsApp →Our solutions
AI automation and the infrastructure behind it
Two capabilities that work together: AI agents that talk to your customers, and the communications backbone that can never fail.
24/7 support
Conversations that resolve themselves
The agent answers questions, quotes, books and routes to the right advisor with full context. Integrated with your CRM, ERP or spreadsheets.
Plus: verified official number, handoff to an advisor with history, and conversion reports.
Try the chatbot →
1 · Service catalog
AI voice
Calls answered without an operator
Natural Spanish voice that identifies the customer, resolves the request on first contact and does a warm transfer when needed.
- · Inbound support and outbound campaigns
- · Transcription, summary and audit
- · On top of your current voice platform
How to try the voice
Talk to the voicebot from your browser: open the demo, allow the microphone and speak.
Try the voicebot →Call in progress · 00:37
AI Voicebot · MDP Solutions
Customer: I’d like to book a visit on Thursday.
Voicebot: Done — it’s booked for Thursday at 10:00 a.m. I’ll remind you the day before.
✓ Appointment booked✓ Qualified lead→ Handoff with context
WhatsApp → your PBX
WhatsApp calls that reach your phone system
Your customer calls from the WhatsApp chat and the call lands on your PBX, where your team handles it like any other: queues, extensions, recording and reports.
- · SIP integration with your current PBX (Asterisk, FreeSWITCH, Cisco and others)
- · Routing to existing queues, extensions or IVR
- · On Meta’s official channel, without changing your number
This service is enabled on your number
We connect your WhatsApp Business calls to your PBX. The video shows what your customer experiences; book a consultation and we’ll review how to integrate it with your phone system.
Book a consultation →Technologies and partners we work with
- Cisco
- Meta Business
- AudioCodes
- BroadVoice
- Webex
- Zoom
- Microsoft Teams
Built for control, not surprises
Visibility into every conversation, business metrics, and clear rules on what the AI can and cannot do.
Business analytics
Volume handled, resolution rate and opportunities generated — to measure return, not just activity.
Rules and security
Defined limits for the agent, official Meta channels and security best practices across the operation.
About us
A decade keeping Peruvian companies connected
At MDP Solutions we’ve spent more than ten years specializing in VoIP and enterprise collaboration — reliable communications for businesses that can’t afford to fail.
Today we add AI automation to that same experience, with 24/7 support and a team that knows the operation from the infrastructure to the customer conversation.
- years of experience
- +10
- technical support
- 24/7
- local team, Peru
- Lima
•MDP•SOLUTIONS•PERÚ
What we do
Two ways to power your business
Primary focus
Agents that serve and sell
Chatbots, voicebots and calls on Meta’s official channels, integrated with your systems.
The foundation that can’t fail
VoIP, enterprise collaboration, 24/7 helpdesk, networking and cybersecurity in multivendor environments.
Let’s talk about the result you want to achieve
Tell us which process you want to improve and we’ll show you how it would look in your operation. We reply within minutes.
+51 924 953 949 · contacto@mdpsolutions.com.pe